Terms of service

The terms that apply when you use this website and our document preparation services.

Last updated September 5, 2026.

Use of this website

This website is provided for general information about our services. By using it, you agree to these terms. If you do not agree, please do not use the website.

No legal advice, no professional relationship

Sammijo Johnson is not a lawyer, is not employed by or affiliated with a lawyer or law firm, cannot give legal advice, and communications with her are not privileged. Entitled Document Services, LLC is not a law firm and does not provide legal advice. Using this website or contacting us does not create a professional-client relationship. A relationship begins only through a signed written agreement describing the scope of services and the fee.

Your responsibilities

You are responsible for the accuracy of the information you provide and for the decisions in your matter, including which documents to file and how to answer the questions on your forms. We prepare documents based on the information and decisions you give us.

Fees and payment

Preparation fees are flat fees, published on our services menu and disclosed and itemized in writing before work begins. Court filing fees, recording fees, publication costs, process server fees, and government filing fees such as USCIS fees are set by the court or agency, are never part of our fee, and are paid by you directly to that court or agency. Current amounts and official links are listed on our Court and agency fees page. Work begins after your agreement is signed and payment or any required deposit is received.

Filing service and advanced court fees

If you add our filing or recording service, we file or record your documents with the court, recorder, or agency on your behalf for the filing service fee shown at checkout, paid by card with your other fees. The court or agency fee itself is passed through at cost, without markup, and is paid only by ACH bank transfer through the secure Stripe payment page linked from our website, never by card, under our separate Court and Agency Fee Payment Agreement. Stripe emails a receipt when the transfer is initiated; we confirm in writing when it clears, hold those funds separately, remit them at filing, and provide the court’s receipt. A court fee is refundable in full if you cancel before we pay the court and is not refundable by us once paid.

Rush preparation

Rush preparation is an optional add-on offered at checkout only on services whose turnaround we control. It is priced by tier and disclosed before payment. Rush work begins immediately upon payment and is non-refundable. Court, agency, and USCIS processing times are set by those bodies and cannot be rushed by us.

Cancellations and refunds

You may cancel for a full refund by written notice to us by email or WhatsApp message within 24 hours after your payment is received, or within 48 hours for orders that include more than one service. The window is measured from the time we receive your payment. After it closes, fees are non-refundable. Rush preparation begins immediately upon payment and cannot be cancelled or refunded. Court, recorder, and agency fees are never refundable once submitted to the court or agency. If a court clerk rejects a document because of a preparation or formatting error we made, we correct and re-prepare it at no charge; that correction is your remedy for preparation errors.

Billing questions, chargebacks, and disputes

If you have a question about any charge, contact us first in writing at billing@entitleddocs.com or by WhatsApp and allow one business day for a response; most billing questions are resolved the same day. By paying, you acknowledge that you are the authorized cardholder, that our services are delivered electronically to the email address you provide, that the refund terms were disclosed to you before payment, and that you will not initiate a chargeback for services delivered as described. A chargeback filed contrary to these terms is a breach of your agreement and may be pursued as a civil claim for the amount reversed, our dispute fees, and our costs and reasonable attorney fees where authorized by A.R.S. § 12-341.01, in small claims court or another court of competent jurisdiction. Before filing any claim, dispute, or chargeback, you agree to give us written notice and five business days to correct the concern. Disputes we cannot resolve informally are resolved by binding individual arbitration under the American Arbitration Association Consumer Arbitration Rules in Maricopa County, Arizona, except that either party may bring an individual claim in small claims court. Nothing in these terms limits your right to file a complaint with the Certification and Licensing Division of the Arizona Supreme Court.

Confidentiality and conflicts of interest

We treat the information you provide as confidential and use it only to prepare your documents, subject to disclosure required by law. Communications with a legal document preparer are not protected by the attorney-client privilege. If an actual or apparent conflict of interest arises in your matter, we will disclose it to you in writing and will not provide or continue services unless you waive it in a writing signed by both parties.

Electronic signatures and records

Agreements are signed electronically. Your electronic signature has the same effect as a handwritten signature under the Arizona Electronic Transactions Act (A.R.S. § 44-7001 et seq.) and the federal ESIGN Act. A complete copy of each signed agreement, including the agreement text, your typed and drawn signatures, and the signing timestamp, is kept on file and provided to you.

Intellectual property

The content, design, and branding on this website are the property of Entitled Document Services, LLC and may not be copied or reused without permission.

Limitation of liability

To the extent permitted by law, Entitled Document Services, LLC is not liable for outcomes that depend on the facts, applicable law, the conduct of other parties, or judicial discretion. Our responsibility is to prepare the documents you select accurately and in accordance with the information you provide.

Governing law

These terms are governed by the laws of the State of Arizona.

Changes

We may update these terms from time to time. The date above reflects the most recent update.