Document Preparation Services Agreement

Parties. This agreement is between Entitled Document Services, LLC ("we," "us") and the client named below ("you"). Document preparation services are provided by Sammijo Johnson, an Arizona Certified Legal Document Preparer, AZCLDP No. 82291, certified and regulated by the Arizona Supreme Court under Arizona Code of Judicial Administration § 7-208.

Not an attorney; no legal advice. Sammijo Johnson is not an attorney, is not employed by or affiliated with a lawyer or law firm, and is not licensed to practice law in Arizona or any other jurisdiction. We prepare the documents you select and may provide general legal and factual information, but we cannot give legal advice, tell you which documents to file, advise you on your rights, options, or strategy, or represent you in court or before any agency. If you need legal advice or representation, you should consult a licensed attorney. Communications with a legal document preparer are not protected by the attorney-client privilege.

Services. We will prepare the documents described below, based on the information and decisions you provide, and deliver them with filing instructions and a completeness checklist. You are responsible for the accuracy of the information you give us and for reviewing every document before it is signed or filed.

Confidentiality. We treat the information and documents you provide as confidential and use them only to prepare your documents, subject to any disclosure required by law. As stated above, communications with a legal document preparer are not protected by the attorney-client privilege.

Fees. Our preparation fee is the flat fee stated below and confirmed in your written quote, which discloses and itemizes our rates and charges in writing before any work begins. Court filing fees, recording fees, publication costs, process-server fees, and government or USCIS fees are set by the agency, are not included, and are paid by you directly to the agency. If a court clerk rejects a document we prepared because of a preparation or formatting error, we correct and re-prepare it at no charge.

Filing service and court or agency fees. We prepare your documents and you file them with our instructions, unless you add our filing or recording service, in which case we file or record your documents with the court, recorder, or agency on your behalf. Our filing service fee is disclosed at checkout and paid by card together with your preparation fee. The court, recorder, or agency fee is different: it belongs to the court or agency, we pass it through at exact cost with no markup, and it is paid only by ACH bank transfer through the secure Stripe payment page linked from our website, never by card, so that card fees are never added to money that is not ours. You receive a Stripe receipt when the transfer is initiated; we confirm in writing when it clears, typically two to five business days, then file or record and send you the court’s or recorder’s receipt. If you cancel in writing before we have paid the court or agency, that fee is refunded in full; once submitted to the court or agency it is not refundable. These terms are set out in full in our Court and Agency Fee Payment Agreement, which you acknowledge when you pay a court fee and which is incorporated into this agreement.

Payment, cancellation, and refunds. Fees are due as stated in your written quote, and work begins once this agreement is signed and payment or any required deposit is received. You may cancel for a full refund by written notice to us by email or WhatsApp message within 24 hours after your payment is received; for orders that include more than one service, that window is 48 hours. The window is measured from the time we receive your payment. After the window closes, fees are non-refundable. Emergency or rush preparation begins immediately upon payment and cannot be cancelled or refunded. Court, recorder, and agency fees are never refundable once submitted to the court or agency. The correction promise above is your remedy for preparation or formatting errors.

Timing. Standard turnaround is stated in your quote. Rush service, when available, is quoted separately.

Billing questions and chargebacks. If you have a question or concern about any charge, you agree to contact us first in writing at billing@entitleddocs.com or by WhatsApp and allow one business day for a response; most billing concerns are resolved the same day. By signing this agreement and submitting payment, you acknowledge and agree that: (1) you are the authorized holder of the payment method used and you authorize the charges described in your written quote; (2) these are custom document preparation services delivered electronically, and delivery to the email address you provide constitutes receipt; (3) the refund policy above was disclosed to you in writing before payment and you accept it; (4) you will not initiate a payment dispute or chargeback for services delivered as described in this agreement, and a chargeback made contrary to this paragraph is a breach of this agreement; and (5) if such a chargeback is filed, we may submit this signed agreement, our delivery records, and our communications with you as evidence, and you remain responsible for the fees for work performed and for any dispute fees our payment processor charges us, to the extent permitted by law. Charges appear on your card statement under our business name, Entitled Document Services.

Dispute resolution. Before filing any claim, dispute, or chargeback, you agree to give us written notice describing the concern and five business days to correct it; the correction promise above is part of that cure opportunity. Except for the small-claims right below, any dispute arising out of this agreement or our services that we cannot resolve informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Maricopa County, Arizona, or by phone or video, and judgment on the award may be entered in any court with jurisdiction. Either party may instead bring an individual claim in small claims court. A chargeback reversed contrary to this agreement may be pursued as a civil claim for the amount reversed, our dispute fees, and our costs and reasonable attorney fees where authorized by A.R.S. § 12-341.01 or other law, in small claims court or another court of competent jurisdiction. Claims proceed individually and not as class or representative actions, to the extent permitted by law. This agreement is governed by Arizona law. Nothing in this agreement limits your right to file a complaint with the Certification and Licensing Division of the Arizona Supreme Court.

Conflicts of interest. If an actual or apparent conflict of interest arises in your matter, we will disclose it to you in writing and will not provide or continue services unless you choose to waive the conflict in a writing signed by both parties.

Complaints. Certified legal document preparers are regulated by the Arizona Supreme Court. Complaints may be directed to the Board of Legal Document Preparers, Certification and Licensing Division, Arizona Supreme Court, 1501 W. Washington St., Suite 104, Phoenix, AZ 85007, or through azcourts.gov/cld.

Electronic signature. You agree that your electronic signature below has the same effect as a handwritten signature under the Arizona Electronic Transactions Act (A.R.S. § 44-7001 et seq.) and the federal ESIGN Act.